drivers, download, support, manual, software, update. Customers Support.

Customers Support

Welcome to Light Conversion Customers Support Center. These pages are intended to be used by our customers. If you are newly registered user, please wait until approval message will be sent to your e-mail account to access site resources.


TOPAS support

In order to provide optimal performance and support for TOPAS systems, we have created partnerships with the following Ti:Sapphire pump laser manufacturers: Coherent Inc. and Newport Corporation. For TOPAS systems pumped by lasers from these manufacturers, requests for quotation or support will be forwarded to the respective laser company.

For TOPAS systems pumped by other lasers or for other general questions you are welcome to contact Light Conversion directly.

Service Centers
Authorized Support & Service Centers
Lithuania
MGF Šviesos konversija
(Light Conversion)
Address: Keramiku st. 2B
LT-10233 Vilnius
Lithuania
Phone: +370 5 249 18 30
Fax: +370 5 210 27 85
E-mail: sales@lightcon.com
Light Conversion Support and Service Center
OPA Support: support@lightcon.com
Lasers Support: lasers@lightcon.com
China
来特激光
(Light Conversion China)
Authorized Light Conversion Service Center
Address: 深圳市南山区登良路
公园道大厦B座1106号
Room 1106, Gongyuan Dao
building B, Nanshan, Shenzhen,
Guangdong, 518054
China
Support in Chinese language:
Phone: +86 186 8874 7213
E-mail: guannan@cn.lightcon.com
Support in English language:
Phone: +86 158 7551 0400
E-mail: mindaugas@cn.lightcon.com
Japan
Phototechnica Corp.
Address: 1-2-17 Minamiurawa
Minami-ku Saitama-shi
Saitama 336-0017
Japan
Phone: +81 48 871 0067
E-mail: kkakuta@phototechnica.co.jp
Website: www.phototechnica.co.jp
Authorized Light Conversion Service Center
Service: voc@phototechnica.co.jp
Korea
L2K Co. Ltd.
Address: 530-ho, 187, Techno 2ro
Yuseong-Gu
Daejeon, 305-500
Korea
Phone: +82 42 934 7744~6
E-mail: sales@l2k.kr
Website: www.l2k.kr
Authorized Light Conversion Service Center
Service: sales@l2k.kr
USA
Altos Photonics Inc.
Address: 201 South Wallace, Suite B-2C
Bozeman, MT 59715
USA
Phone: +1 866 658 5404
E-mail: sales@altosphotonics.com
Website: www.altosphotonics.com
Authorized Light Conversion Service Center
Service: service@altosphotonics.com
OPA Software Update
Software
File Versions Date
WinTOPAS Software Package with change log WinTOPAS application ver. 3.3.51
TOPAS_API library ver. 3.3.51
2016.08.18
System Requirements
  • Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 (both 32 and 64 bits editions).
  • Note: TOPAS LPT motor boards do not work on 64 bits editions.
  • Computer with Pentium II or better processor.
  • 128 Mbytes RAM (512 Mbytes recommended).
  • 16 Mbytes of hard disk space.
  • SVGA color adapter (16 bits or more colors depth recommended).
  • USB 1.1 or USB 2 port.
Upgrade Steps
  1. Check the software version of your currently installed WinTOPAS software (can be found under Help>About)
  2. If upgrading from WinTOPAS version 1.x or 2.x:
    1. zip the files in the Topas program folder (in particular, files with extensions *.ini and *.crv).
    2. e-mail the files to support@lightcon.com stating the serial number(s) of your device(s).
    3. Allow us 3 – 5 business days to upgrade your files to WinTOPAS 3 format.
  3. Download and install the software package from the above table.
  4. For USB control cards: install the driver following instructions in WinTOPAS Manual, Appendix 1 (the manual can be found in WinTOPAS installation folder, “Documentation” subfolder).
  5. Start WinTOPAS software and follow these steps (more details can be found in the Manual):
    1. Select "Service"->"Access level" menu option. Choose "Advanced user level" option and enter password "1600". Press "Ok" button.
    2. Select "Devices"->"Load/Unload Devices Configurations" menu option. Press button "Select" in "Configuration for Device 1" section and browse to *.ini configuration file. Press button "Open" and then "Apply" (for LPT motor boards TopasLPT.sys driver will be installed automatically).
    3. Select "Curves"->"Load/Unload Curves" menu option. In OPA/NOPA curve section press button "Load" and browse to *.crv file. Press button "Open". In Mixer 1 curve section press button "Load" and browse to Mixer1 *.crv file. Press button "Open". In Mixer 2 curve section press button "Load" and browse to Mixer2 *.crv file. Press button "Open".
    4. Exit "Load/Unload Curves" dialog, reset motors and set any wavelength value. (Reset is performed from "Direct Access" window). Check output energies at a few wavelengths.

drivers, download, support, manual, software, update. Customers Support.